Arvee Boy N. Galang
Available for Remote Opportunities

Arvee Boy N. Galang

Customer Support & Virtual Assistance Professional
Finance Support · Technical Support · Sales · Appointment Setting

10+ years supporting customers and business operations across finance, technical support, sales, billing, collections, and virtual assistance — reliable, adaptable, and remote-ready.

Customer Support Virtual Assistance Finance Support Technical Support Appointment Setting Email & Chat
Work With Me View Experience
10+
Years Exp.
4
Industries
US+
Global Clients
About

Professional Profile

Arvee Boy N. Galang is a highly motivated and adaptable Customer Support and Virtual Assistance professional with over 10 years of experience supporting customers and business operations across finance, technical support, sales, billing, collections, order management, appointment setting, and administrative support.

Throughout his career, Arvee has handled customer inquiries through phone, email, chat, and social media — consistently focused on issue resolution, customer satisfaction, and smooth operational support. He has worked with enterprise-level companies including Infosys, Asurion, Sutherland, Alorica, and iQor, and has also taken on freelance and virtual assistant roles supporting small businesses remotely.

Arvee is flexible, approachable, trainable, and dependable — someone who adapts quickly to different business processes, systems, and fast-paced environments. He is available for full-time or part-time remote opportunities supporting U.S.-based businesses.

Reliable Adaptable Customer-Focused Remote-Ready Detail-Oriented Fast Learner
Core Skills

Areas of Expertise

A broad skill set built across enterprise BPO, remote freelance, and virtual assistant roles — covering every major customer-facing and operational support function.

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Customer Support

Customer Service Account Management Billing Support Order Processing Returns & Refunds Customer Retention Collections Escalation Handling
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Virtual Assistance

Appointment Setting Email & Chat Support Documentation Record Keeping Schedule Coordination Admin Support Lead Follow-Up Social Media Support
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Finance Support

Invoice Inquiries Payment Support Vendor Invoice Processing Expense Reports Account Balance Support Billing Discrepancy Resolution Financial Documentation
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Technical Support

Hardware Troubleshooting Software Troubleshooting Device Support Network/App Support Customer Tech Education
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Sales Support

Upselling Product Recommendations Customer Retention Lead Communication Sales Support
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Tools & Systems

Google Workspace Microsoft Applications CRM Systems Facebook Business Suite Social Media Platforms
Work History

Professional Experience

10+ years across enterprise BPO companies, U.S.-based remote roles, and independent virtual assistant work — building a strong foundation in customer support, finance, and operations.

Aug 2025 – Mar 2026
Finance Customer Support
Infosys · Remote
  • Addressed customer inquiries regarding invoices, account balances, and payment status with accuracy and professionalism
  • Processed vendor invoices and expense reports, ensuring proper documentation and timely handling
  • Managed customer account balances, handled correspondence, and organized records to support finance operations
  • Resolved billing discrepancies through thorough review and coordination with relevant departments
Feb 2024 – Feb 2025
In-House Technical & Sales Support
Asurion · Remote
  • Assisted customers with technical issues involving devices, networks, and applications — providing clear, step-by-step troubleshooting guidance
  • Educated customers on device features and connected technology to improve their experience and reduce repeat contacts
  • Consistently met customer service level targets while supporting sales goals through upselling Asurion products and services
  • Handled both hardware and software troubleshooting across a wide range of device types and platforms
Oct 2020 – May 2021
Virtual Assistant – Appointment Setter / Email & Chat Support
FitLife · Freelance · Remote
  • Managed client Facebook and Instagram accounts, handling posting, commenting, and audience engagement via Facebook Business Suite
  • Set appointments and communicated with leads through messaging, email, and social media to guide them toward booking calls
  • Supported lead follow-up and nurturing, helping convert inquiries into scheduled consultations for the client
Feb 2016 – Oct 2020
Customer Care Agent
Sutherland / Alorica / iQor · Full-time · Philippines
  • Handled inbound customer contacts via phone, email, and chat — supporting customer care, billing, orders, returns, refunds, and account activations
  • Provided technical support and guided customers through product and service troubleshooting steps
  • Managed collections calls and retention conversations, working to resolve payment issues and keep customers engaged
  • Processed product replacements for damaged or missing items and handled escalations professionally
  • Promoted products and services through upselling and recommendation-based sales support
What I Offer

How I Can Help Your Business

Services built from 10+ years of real-world experience — ready to support your team remotely from day one.

🎧

Customer Support

Phone, email, and chat support handling inquiries, complaints, and escalations with professionalism and a focus on resolution.

💼

Virtual Assistance

Day-to-day administrative support including scheduling, documentation, record-keeping, and coordination tasks.

💳

Finance & Billing Support

Invoice inquiries, vendor invoice processing, expense reports, payment support, and billing discrepancy resolution.

🔧

Technical Support

Hardware and software troubleshooting, device support, and customer education on technology products and services.

📅

Appointment Setting

Outreach, lead follow-up, and booking management — helping businesses fill their calendars with qualified appointments.

✉️

Email & Chat Support

Responsive, professional written support across email and live chat channels, maintaining tone and brand voice.

📈

Sales Support

Upselling, product recommendations, retention calls, and lead communication to support your sales pipeline.

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Order & Returns Support

Order processing, returns handling, refund coordination, and product replacement management.

🤝

Customer Retention

Collections support, retention conversations, and proactive account management to reduce churn and protect revenue.

Background

Education & Tools

Education

AMA Computer Learning Center / Advanced Institute of Technology
Computer Technician — TESDA Vocational Program
December 2014
AMA Computer Learning Center
Computer Science — College Undergraduate
Philippines

Tools & Systems

Google Apps / Google Workspace
Microsoft Applications (Word, Excel, Outlook)
CRM Systems
Facebook Business Suite
Social Media Platforms
Get In Touch

Let's Work Together

Available for full-time or part-time remote opportunities. Open to U.S.-based clients across customer support, virtual assistance, finance support, technical support, and appointment setting roles.

✉️
Email
arvee.galang@gmail.com
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Phone / WhatsApp
0994 359 7496
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Location
Tarlac, Philippines
Available for Remote Work